Terms & Conditions

Terms and Conditions ; The Terms & conditions form part of any verbal and formal contract. The terms can be altered at any time dependent on the agreement made with the client based on their individual needs. A copy of these will be signed by both parties, and sent via email or signed for postage. 

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Installation Guarantee; *All installations are guaranteed for 1 Year. Any defects that are the result of poor installation will be rectified at the cost of Fence N Fix. The client will need to evidence this. A copy of the quotation and Invoice is also required. Any damages that are not covered under the installation guarantee are as follows; Damage coursed by bad weather, damages caused by passing vehicles, Damages caused by other persons, adding additional weight onto a product that it is not intended to support, Self-repairs or maintenance, Clients over inspecting the new install, Clients causing damage by inspection before project completion, and reinstallations made by someone after the project was completed by Fence N Fix*

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Manufacturers Guarantee; *All products used by Fence N Fix are scrutinised and inspected prior to install.  Materials come with their own manufacturers guarantee. It is recommended that the client takes note of the products and manufacturers used by Fence N Fix, as any faulty or damaged products are not covered by Fence N Fix once they are installed. The client would need to raise their concerns with the manufacturer and forward any complaints direct to the manufacturer. All materials belong to Fence N Fix until full payment has been made. Either Fence N Fix, or any Third party company, including suppliers and agency may remove materials if full payment is not received*

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Materials supplied by the customer; *Fence n Fix will install products that the client has purchased. Should this be additional to the project, then additional charges for installation will be agreed. Any project that has had materials supplied by the client must be aware that Fence N Fix cannot honour any guarantee previously agreed. Should full payment not be received, all Materials may be removed and kept by Fence N Fix until full payment has been made*

Recommendations; *Fence N Fix achieve success due to recommendations from our customers. Therefore, we value your time when recommending us or using us in the future. We ask that you follow up with a review, so that our quality work can be noticed by others. We may contact you to provide a reference for business reasons*

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GDPR; *We use your contact details such as your name, telephone number, address, email and bank details for the sole purpose of your project. We do not store your information for longer than intended. We may have to pass on this information when using third party organisations when a payment has not been fully paid. We check that the third party organisation have a GDPR policy in place*

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Quality Checks; *We recommend that all projects are visually inspected by the client, and all snagging is completed while Fence N Fix are in attendance. This will assist in closing off the project ready for completion. However, the client is not required to be in attendance for project sign off.  All work is checked by the company proprietor so that sign off is finalised. Should the customer not undertake the visual inspection, then this is acceptance that the job satisfies their full requirement. Should the client complete a self-inspection and have concerns, they need to refer to the Installation Guarantee and Manufacturers Guarantee*

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Payment Terms; *All payment terms will be identified on the quotation, and all payments made as instructed. A deposit for one off project comes as standard, with a completion payment that must be paid on completion of the works. Any delay in these payments may result in additional charges of £70 for each follow up email or letter we send out, and also each site visit we undertake to contact the client. This Is to cover admin duties, and also cover business costs. Please note that we do seek legal action, and all clients are required to pay additional fees. This does not affect your statutory rights*

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Cancelations & Delays; *The Client must let fence N Fix know of any cancellations or delays to the project within seven working days of agreed start date. Should the cancellation or delay be within seven working days of the project start date, additional fees will apply. A charge of £70 from the client will be required for every 24 hour delay. This is to cover any business costs.  Fence N Fix has the right to terminate or alter the contract at any time*

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Limited access to site; *Should the access to site be restricted in any way due to the clients’ neglect, or inappropriate behaviour, a £70 fee will be chargeable to the client for each 24-hour period. Please refer to Cancelations & Delays *

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Animals and Pets; *It is expected that the client undertakes visual inspections of the site prior to the project being started. Any animal waste, toys, shelters or any areas the animal uses must be removed. Any nests such as bats, birds, bees, wasps, spiders, mice, rats or any other living insect or animal that may delay the project, will be the responsibility of the client. The client is responsible for all delays, please refer to Cancelations & Delays *

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Complaints; *We ask that you forward any complaint in writing and allow Fence N Fix the opportunity to resolve any disputes accordingly. We acknowledge that Social media and bad reviews have become a way to push a resolution forward; however such actions can damage a business and can be seen as an attempt to damage the business, which could result in legal action. Fence N Fix has a right to request you to remove any unfair reviews. Fence N Fix will aim to resolve every dispute within 40 days of any complaint being raised. Should this not be the case, we notify you of the reasons for the delay*

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Unforeseeable Finds; *It is the responsibility of the client to make Fence N Fix formally aware in writing of any unforeseen pipes & cables prior to the quote being accepted, should this not be the case, the client will have another chance to raise this when agreeing a date for the project to start, a third chance will be when the project starts. Should any pipes or cables be found, this could result in changes being made to the materials used, boundary lines, installations and their guarantee. This will most likely result in additional charges to the client, please review Cancelations & Delays section. Any damages made to client pipes and cables that are within the project zone cannot be the responsibility of Fence N Fix, unless these pipes & Cables are identified in writing prior to works beginning. Any delays to the project for this reason will be subject to additional charges which the client will be chargeable. Fence N Fix have offered this quotation to the client with the lowest price possible, because of this, fence N Fix have priced the project as seen only. This means that no excavations have been made to any of the sub soils, and the final price made according to a visual inspection. Anything found in the project Zone, that differs to what can be seen from initial site visit, will result in additional charges being made, unless the client informs Fence N Fix in writing prior to the start of the project.  Examples are hidden Paths, Tree roots, metal objects, pipes, cables, concrete, old fence posts, Bricks and plastics. Fence N Fix will price all sub soil diggings to be of natural materials such as clay, sand, chalk and flint. Any delays to the project for unnatural materials found in the soil will be subject to additional charges to the client*

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Waste; *On smaller projects we may provide a separate cost to remove waste. This is because a lot of customers choose to remove this waste themselves.  Waste removed from site by Fence N Fix will have a minimum charge of £70. All waste is measured in weight and/or volume and will be priced accordingly. Fence N Fix hold a waste carriers licence, which can be reviewed online, or in person. We may use third party to remove waste. The client is fully responsible for all waste materials when onsite and once removed*

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Deliveries; *Materials may be delivered to site via a third party. These materials will need to be checked by the customer. The customer is responsible for all materials delivered to site. The delivery will come with a delivery note, which must be returned to Fence N Fix. A copy of this should be made by the client. On occasions, Fence n Fix will collect materials themselves. These materials are covered by the business until delivered to site*