Terms of use

Emergency Work and Out-of-Hours Noise Policy

 

 

1. Policy Statement and Scope

This policy outlines the procedure and limitations for performing emergency fencing repairs outside of standard operating hours, including weekends, bank holidays, and during hours that may cause noise disturbance to surrounding properties. This policy is primarily intended to allow Fence N Fix to address urgent safety and security issues where immediate action is required.

2. Definition of Emergency Repair

An "Emergency Repair" is defined as a necessary repair that, if delayed until the next working day during standard hours, would result in:

• A significant and immediate security risk to the client's property (e.g., a critical boundary failure).

• An unacceptable safety risk to persons, pets, or property (e.g., collapsed fence panels posing a hazard).

• A major disruption to the client’s ability to use their property securely.

3. Legal Basis for Out-of-Hours Work (UK Context)

• Standard Noise Control: Under the Control of Pollution Act 1974 and subsequent local authority by-laws, noise from construction, demolition, and similar activities is generally restricted. Standard permitted working hours for construction/noisy activities are typically:

  • Weekdays: 8:00 AM – 6:00 PM

  • Saturdays: 8:00 AM – 1:00 PM

  • Sundays and Bank Holidays: No noisy work permitted.

• Exemption for Emergencies: Local councils generally acknowledge that noise generated during emergency works to prevent danger to life or property may be justified. However, this justification must be reasonable and the duration of noisy activity kept to the minimum necessary.

• Statutory Nuisance: Fence N Fix will take all reasonable steps to prevent the work from constituting a Statutory Nuisance (Environmental Protection Act 1990), even during emergency hours.

4. Operational Procedure for Emergency Repairs

4.1 Client Agreement

1. Prior Notification: Before commencing any emergency work outside standard hours, Fence N Fix must clearly communicate to the client the expected duration of the noisy activity and the necessity of the immediate repair.

2. Verbal Consent: The client must provide explicit verbal consent to proceed, acknowledging that the work will take place out-of-hours and may generate noise, and confirming they have no immediate objection from their side regarding local noise restrictions.

4.2 Noise Mitigation Measures

Fence N Fix staff performing emergency work must adhere to the following noise reduction measures:

• Limit Noisy Work: Confine the use of loud power tools (e.g., power drills, circular saws, hammer drills) to the absolute minimum required to secure the site.

• Time Restriction: No excessively noisy work shall commence before 7:00 AM or continue after 9:00 PM (or a stricter time if mandated by the local authority and known to us).

• Communicate: If possible, briefly inform immediate neighbours that emergency work is underway to secure a property and apologize for the necessary disturbance.

5. Disclaimer

The performance of emergency work out-of-hours does not grant Fence N Fix blanket immunity from local authority noise restrictions or complaints.

• In the event that a local authority officer (Environmental Health) serves a notice that requires work to stop due to noise, Fence N Fix must comply immediately to avoid legal penalties.

• If a project is delayed or halted due to noise complaints resulting from emergency work, the client is liable for any resulting business losses and additional charges as per the "Cancellations & Delays" section of the standard Terms and Conditions

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Image and Social Media Policy

 

 

1. Purpose and Scope

This policy governs the creation, use, posting, and sharing of all images (including photos, videos, and graphical logos) and content related to Fence N Fix across all digital platforms, including the company website, official social media pages (e.g., Facebook, Instagram, X), and marketing materials. The policy aims to protect company intellectual property, maintain brand reputation, and ensure client privacy.

2. Image Acquisition and Use (On-Site Photography)

2.1 Client and Property Consent

• Property Photography: Before taking photographs or video of a completed fencing project (or work in progress) for marketing purposes, the attending staff member must obtain verbal or written permission from the client (property owner/occupier).

• Identifying Features: All images taken on-site must be reviewed to ensure they do not inadvertently disclose sensitive or private information. This includes blurring or obscuring:

  • House numbers or visible street names.

  • Visible licence plates on client vehicles.

  • Faces of any private individuals (especially children/minors) without express, written consent.

• Worker Images: Employees may be photographed performing work, and these images may be used for promotional purposes, provided the image accurately and safely depicts the work.

• Removal Request: If a client requests the removal of an image of their property from our social media or website, the image must be removed within 5 working days.

2.2 Intellectual Property (IP) and Copyright

• Company IP: All images, logos, graphics, and video content created by Fence N Fix staff or generated by the company (including designs, van wraps, and branded signage) are the exclusive intellectual property of Fence N Fix.

• Client Use: Clients may share photos of their completed project taken by Fence N Fix, provided they credit the company (e.g., tagging the official social media page).

• Third-Party Imagery: Fence N Fix will never use copyrighted images from third parties (e.g., stock photos, other company logos) without obtaining a valid license or explicit written permission.

3. Social Media Management Policy

3.1 Official Accounts

• Account Authority: Only designated staff members are authorised to post on behalf of the official Fence N Fix social media accounts.

• Content Standard: All posts must be professional, accurate, and reflect the company's commitment to quality and professionalism. Content must avoid political, religious, or discriminatory commentary.

• Complaint Handling: Complaints received via social media comments or direct messages must not be handled publicly. The designated team member must immediately direct the client to the official written Complaints Procedure outlined in the Terms and Conditions (40-day investigation).

  • Note: Any threats to pursue legal action based on damage caused by social media posts will be reviewed by the proprietor as per the Terms and Conditions.

3.2 Employee Personal Use

• Confidentiality: Employees must not post confidential or proprietary company information (such as internal pricing, client lists, or supplier contracts) on their personal social media profiles.

• Professional Conduct: Employees must refrain from making negative or damaging comments about Fence N Fix, its clients, suppliers, or competitors on any social media platform.

4. Image Editing and Digital Ethics

• Accuracy and Trust: Images used for marketing purposes must be truthful and representative of the quality of work performed.

• Prohibited Edits: Excessive digital manipulation is prohibited. Edits should be limited to standard adjustments such as lighting, cropping, and colour correction. It is prohibited to edit a photo to:

  • Misrepresent the scope of work performed.

  • Conceal installation defects or poor workmanship.

• Van Wraps/Mock-ups: Digital mock-ups of van wraps, signage, or other marketing materials must clearly be identified as "digital concepts" if there is any chance they could be mistaken for the final, physical product.

5. Compliance and Review

• Legal Compliance: This policy is subject to UK laws, including copyright law and the General Data Protection Regulation (GDPR).

• Policy Review: This policy will be reviewed by the company proprietor annually to ensure it remains relevant and compliant with current legal and technological standards.

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Operational Policy of Work

1. Contract and Project Commencement

• Formal Contract Definition: A formal contract exists when there is any written correspondence (email, text, letter, etc.) confirming the client's acceptance of the works. Staff must ensure this written acceptance is secured for every job.

• Policy Flexibility: These terms can be individually modified based on a client's unique needs, but any changes must be agreed upon in writing and attached to the project file.

• Deposit Requirement: All projects exceeding £1,000 require a 20% upfront deposit. This deposit is required before any materials are ordered or work is scheduled.

2. Guarantees and Liability Procedures

• Installation Guarantee: All installations carry a 5-Year Guarantee against defects solely caused by poor installation.

• Guarantee Claim Process:

  1. Client must provide a copy of the Invoice.

  2. The company proprietor must conduct a full investigation to confirm the defect's cause.

  3. Findings and any resolution must be documented in writing and provided to the client.

  4. Defects covered will be rectified at the cost of Fence N Fix.

• Guarantee Exclusions (Staff Must Inform Clients): The guarantee does not cover damage from: bad weather, vehicles, third parties, overloading products, self-repairs, or maintenance by the client or others post-completion.

• Manufacturer’s Guarantee Protocol: Staff must identify and record the manufacturer and product details for the client. Once installed, staff must clarify that any product faults are covered by the manufacturer, not Fence N Fix.

3. Materials and Site Management

• Material Ownership: Materials remain the property of Fence N Fix until full payment is received. In cases of non-payment, staff (or a designated third party) have the right to remove the materials.

• Client-Supplied Materials:

  • Installation of client-supplied materials must be agreed upon with additional charges outlined.

  • Staff must document that no installation guarantee applies to materials sourced outside the Fence N Fix supply chain.

• Deliveries: When third parties deliver materials, staff must instruct clients that they are responsible for:

  • Checking the delivery.

  • Securing materials on site.

  • Returning the delivery note to Fence N Fix (advising the client to keep a copy).

• Site Clearance (Client Responsibility): Prior to project start, clients are responsible for:

  • Clearing animal waste, pet shelters, and toys.

  • Managing pest control/infestations.

  • A clear area to work safely

  • Make others aware of works schedules.

  • Any delay or loss due to the client's failure to manage the site will result in the client being charged for business losses.

4. Payments, Cancellations, and Penalties

• Payment Acceptance: Acceptable payments are cash, online payments, and cheques. The preferred method should be agreed upon on a case-by-case basis.

• Completion of Payment: Payment is due immediately following completion. Completion must be formally evidenced.

• Stage Payments: If stage payments are required, this must be agreed upon in writing prior to project start.

• Cancellation Policy:

  • Client must inform Fence N Fix of any cancellation/delay in writing and within seven working days of the start date to avoid charges.

  • If cancellation/delay occurs within the seven-day window, the client is liable for fees to cover business losses.

• Deposit & Material Liability (Cancellation):

  • If cancelled before materials are ordered, the deposit is fully refundable.

  • If cancelled after materials are ordered, the client is liable for the full cost of materials, plus any collection, restocking, and a £70 admin charge.

• Delayed Payment Penalties:

  • £70 charge for each formal follow-up (email/letter).

  • £120 charge for each site visit undertaken specifically for payment collection.

  • Legal action may be pursued, with the client responsible for all associated fees.

5. Quotations and Unforeseen Site Conditions

• Quotation Basis: Quotes are based on information provided by the client and a visual assessment only (priced "as seen"). No excavation is assumed in the initial quote.

• Client Disclosure (Unforeseen): It is the client's responsibility to disclose in writing any foreseeable issues (pipes, cables, concrete, roots, etc.) at three stages:

  1. Prior to quote acceptance.

  2. When agreeing on the start date.

  3. When the project commences.

• Unforeseen Discovery Protocol:

  • If unforeseen obstacles (e.g., concrete, pipes, unnatural materials) are discovered, staff must immediately halt work and inform the client.

  • Any resulting delays will incur additional charges to the client.

  • Any damage to unmarked client pipes or cables is the client's responsibility.

6. Final Sign-off, Waste, and Communications

• Quality Check and Sign-off: Staff should encourage a visual inspection by the client upon completion to finalise any snagging while on site. If the client is absent, the company proprietor's check finalises sign-off.

• Waste Removal:

  • Small project waste is an optional separate charge (minimum £70).

  • Waste is priced by weight/volume.

  • Staff must confirm the client's responsibility for waste on site and once removed.

• Complaint Handling: All complaints must be submitted in writing. Staff must escalate the complaint for investigation (up to 40 days) and provide a written resolution. Staff must actively discourage the use of social media for complaints.

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​​​​​​​​The Terms & Conditions detailed here constitute an essential and formal part of any contractual agreement established with Fence N Fix, where a formal contract is defined broadly as any written correspondence—including email, text message, letter, or any other documented exchange—that explicitly acknowledges the client's acceptance of the proposed works; this comprehensive document serves to protect both the business and, equally importantly, our valued clients, and it is understood that the specific terms may be modified or altered at any time depending on a clear, written agreement reached with the client based on their individual project needs and requirements. Furthermore, all installations provided by Fence N Fix come with a robust Installation Guarantee, meaning any defects that are definitively found to be the direct result of poor or faulty installation practices will be thoroughly and professionally rectified at the cost of Fence N Fix, following a full, impartial investigation into the cause, and clients must retain and provide a copy of the original Invoice to initiate a claim; however, this guarantee specifically excludes damages that are not attributed to installation error, which include, but are not limited to, damage caused by adverse weather conditions, damages resulting from passing vehicles, damages caused by the actions of other persons, damage resulting from adding additional weight onto a product that it is not structurally intended to support, damages arising from any self-repairs or client maintenance attempts, issues related to clients over-inspecting the new install or causing damage during inspection before project completion, and any reinstallations made by someone else after the project was officially completed and signed off by Fence N Fix. All findings related to guarantee claims will be documented and provided to the client in writing. Regarding Manufacturer’s Guarantee, all products and materials utilised by Fence N Fix are meticulously scrutinised and inspected for quality and defects prior to their installation; nevertheless, materials are supplied subject to their own inherent manufacturer's guarantee, and it is highly recommended that the client makes note of the specific products and manufacturers used by Fence N Fix, as any faulty or damaged products discovered post-installation are not covered by Fence N Fix's guarantee; therefore, the client is responsible for raising their product concerns and forwarding any complaints directly to the respective manufacturer. Crucially, all materials supplied for the project belong unequivocally to Fence N Fix until the complete and full payment has been officially made and cleared, and either Fence N Fix itself, or any third-party company acting on its behalf, including suppliers and agency staff, reserves the right to remove any installed or unused materials from the site if full payment for the works is not received within the agreed terms. Concerning Materials supplied by the customer, Fence N Fix is prepared to install products that the client has purchased themselves, and should this be requested in addition to the original project scope, any additional charges for the installation labour will be mutually agreed upon in writing prior to commencing that particular installation work; however, the client must be clearly aware that Fence N Fix is unable to honour any part of its guarantee if the materials used are supplied from outside our established and trusted supply chain, and similar to company-supplied materials, all such materials may be removed and kept by Fence N Fix until full payment for the labour and any associated costs has been received. Fence N Fix understands that achieving success is heavily influenced by Recommendations received from our satisfied customers, and consequently, we sincerely value the time taken by clients when recommending us to others or using our services for future projects, and we ask that you support our business by following up with a review, allowing our quality work to be noticed by potential new customers; we may also contact clients periodically to request a reference for business and marketing purposes. Under GDPR guidelines, we collect and use specific contact details, such as your name, telephone number, address, email, and bank details, exclusively for the sole purpose of managing and completing your project and the associated payment processes, and we confirm we do not store your information for longer than is strictly necessary; we may, however, be required to pass on necessary personal information when using third-party organisations for the purpose of payment recovery where a payment has not been fully settled, and we ensure that any such third-party organisation has a certified GDPR policy in place; it should be noted that while we do not hold your details on file once the project is complete, other communication apps such as email providers, messenger services, and social media platforms have their own independent GDPR policies, and we recommend clients familiarise themselves with these should they have any concerns; we may, from time to time, send clients information regarding new products and offers, and the client retains the right to easily opt out of this by emailing us. For Quality Checks, we strongly recommend that all finished projects are visually inspected by the client upon completion, with any necessary snagging being completed while Fence N Fix personnel are still in attendance, as this facilitates the swift closure of the project ready for final completion; however, the client is not required to be physically present for the final project sign-off, as all work is independently checked and signed off by the company proprietor to finalise completion, and should the customer choose not to undertake a visual inspection, this is formally deemed as acceptance that the job fully satisfies their entire requirement; should the client conduct a self-inspection later and have concerns, they must refer back to the detailed terms of the Installation Guarantee and the separate Manufacturers Guarantee. Our Payment Terms are flexible, accepting cash, online payments, and cheques, which will be discussed on a case-by-case basis based on client preference, and payment is generally expected immediately following project completion, which will be evidenced formally with confirmation of receipt to follow; there may be times when projects require stage payments due to the size, duration, or material costs, which will be agreed upon clearly in writing with the client beforehand. Any Delayed Payments may unfortunately result in significant additional charges for each formal follow-up communication sent by the business via email or letter, and a £120 charge for each site visit undertaken specifically for payment collection purposes, designed to cover administrative duties, lost salaries, and other business expenses, and please note that Fence N Fix reserves the right to seek legal action, requiring all clients to pay for additional legal fees incurred, though this does not affect your statutory rights. Our Deposits policy mandates that any works exceeding £1000 will require a deposit, which is fully refundable should the client choose to cancel the works, subject to the conditions outlined in the Cancellations & Delays section; we ask for an upfront 20% deposit, the payment of which formally approves the business to proceed with scheduling and instructs the supply chain to progress orders. The client retains a legal right to change their mind and cancel the project until materials have been officially ordered; should materials have been ordered before the cancellation notice is received, the client will be legally liable for paying the full cost of those materials, and if the materials are no longer required by the client, the client will also be liable for all collection charges, restocking charges, and an additional administration charge of £70. Regarding Cancellations & Delays, the Client must formally inform Fence N Fix in writing of any cancellations or delays to the project within seven working days of the agreed start date, or the client will be liable for charges; should the cancellation or delay occur within seven working days of the project start date, additional fees will definitely apply to cover any business costs and losses that have been incurred as a result of managing the project. If there is Limited access to site restricted in any way due to the client’s neglect or inappropriate behaviour, the client will be charged for all resulting business losses. For Animals and Pets, clients are expected to undertake visual inspections of the site prior to the project starting to ensure any animal waste, toys, shelters, or areas the animal uses are completely cleared or removed; the client is also solely responsible for pest control in the event of infestations that may impede on the project (refer to the cancellation and delays section), and the Client will be liable for any resulting business loss. For Complaints, we request that you forward any complaint in writing, allowing Fence N Fix the professional opportunity to resolve any disputes accordingly, and we commit to investigating all complaints within 40 days and providing our findings, along with any proposed resolution, in writing; we acknowledge that the use of Social Media and bad reviews has become a tactic to push a resolution forward, however, such actions can seriously damage a business and are considered unnecessary given our established complaints process, and any damages caused to the business by such actions will be actioned via court proceedings, where the client is liable for all business losses. Quotations & Estimates are prepared based on the information we have at the time, whether provided by the client or their representative via digital communication or by telephone, or through a visual site inspection where required; the business relies on the information the client provides to us under CDM regulations, and the price is based strictly on this information, thus clients must be aware that the cost may increase should there be anything The Unforeseeable discovered. It is the core responsibility of the client to make Fence N Fix aware in writing of anything unforeseen, such as hidden pipes, cables, old fence stumps, concealed waste, old tree stumps, and large roots, and this should ideally be done prior to the quote being accepted, but failing that, when agreeing a date for the project to start, or at the latest, when the project starts; discovering any such pipes or cables could result in additional charges, impact on materials used, boundary lines, and the validity of the installation guarantee, and any damages made to client pipes and cables that the company was not made aware of are entirely the client's responsibility. Any project delays resulting from these unforeseen reasons will be subject to additional charges. Fence N Fix offers the lowest possible quotation by pricing the project as seen only, meaning no excavations of sub-soils were performed during the quote process, and anything found in the project zone that differs from what was visually assessed, such as hidden paths, tree roots, metal objects, concrete, old fence posts, bricks, and plastics, will result in additional charges, as Fence N Fix prices all sub-soil diggings to be solely of natural materials such as clay, sand, chalk, and flint, and any delays caused by unnatural materials will be subject to additional client charges. For Waste, on smaller projects, we may provide a separate cost to remove waste, as many customers choose to handle this themselves, with a minimum removal charge of £70, priced by weight and/or volume; Fence N Fix holds a waste carriers licence and may use a third party, and the client is fully responsible for all waste materials when onsite and once removed. For Deliveries, materials may arrive via a third party, requiring the customer to check and take responsibility for all delivered materials and return the delivery note to Fence N Fix (keeping a copy), though materials collected directly by Fence N Fix are covered by the business. We break this down further below.

 

Terms and Condition; *The Terms & conditions form part of any formal contract. A formal contract can be way of email, text, letter or any other written correspondence that acknowledges acceptance of works.  This is to protect the business and our clients. The terms can be altered at any time dependent on the agreement made with the client based on their individual needs.

​Installation Guarantee; *All installations are guaranteed for 1 Year. Any defects that are the result of poor installation will be rectified at the cost of Fence N Fix following a full investigation.  A copy of the Invoice will be required.  Any damages that are not covered under the installation guarantee are as follows; Damage coursed by bad weather, damages caused by passing vehicles, Damages caused by other persons, adding additional weight onto a product that it is not intended to support, Self-repairs or maintenance, Clients over inspecting the new install, Clients causing damage by inspection before project completion, and reinstallations made by someone after the project was completed by Fence N Fix. All findings will be put in writing. *

​Manufacturers Guarantee; *All products used by Fence N Fix are scrutinised and inspected prior to install.  Materials come with their own manufacturers guarantee. It is recommended that the client takes note of the products and manufacturers used by Fence N Fix, as any faulty or damaged products are not covered by Fence N Fix once they are installed. The client would need to raise their concerns with the manufacturer and forward any complaints direct to the manufacturer. All materials belong to Fence N Fix until full payment has been made. Either Fence N Fix, or any Third party company, including suppliers and agency may remove materials if full payment is not received*

​Materials supplied by the customer; *Fence n Fix will install products that the client has purchased. Should this be additional to the project, then additional charges for installation will be agreed prior to install. The client must be aware that Fence N Fix cannot honour any guarantee if materials are supplied outside our supply chain. Should full payment not be received, all Materials may be removed and kept by Fence N Fix until full payment has been made*

Recommendations; *Fence N Fix achieve success due to recommendations from our customers. Therefore, we value your time when recommending us or using us in the future. We ask that you follow up with a review, so that our quality work can be noticed by others. We may contact you to provide a reference for business reasons*

​GDPR; *We use your contact details such as your name, telephone number, address, email and bank details for the sole purpose of your project. We do not store your information for longer than intended. We may have to pass on this information when using third party organisations when a payment has not been fully paid. We check that the third party organisation have a GDPR policy in place. Please note that although we do not hold any of your details on file, other apps such as email, messenger, and social media have their own GDPR policies, and we recommend you familiarise yourself with them should you be concerned. We may send you information about products and offers we have from time to time, and you can opt out of this by emailing us*

​Quality Checks; *We recommend that all projects are visually inspected by the client on completion, and all snagging is completed while Fence N Fix are in attendance. This will assist in closing off the project ready for completion. However, the client is not required to be in attendance for project sign off.  All work is checked by the company proprietor so that sign off is finalised. Should the customer not undertake the visual inspection, then this is acceptance that the job satisfies their full requirement. Should the client complete a self-inspection and have concerns, they need to refer to the Installation Guarantee and Manufacturers Guarantee*

​Payment Terms; *We accept cash, online payments and cheques. This will be discussed on a case by case basis as clients have preferred methods of payment. Payment is expected following completion. Completion will be evidenced formally. We will confirm receipt of payment. Their will be times that works may require stage payments, this may be due to business or client needs, and will be agreed in writing.    

Delayed Payments; *Any delay in payments may result in additional charges of £70 for each formal follow up via email or letter the business sends, a £120 charge for each site visit undertaken. This is to cover admin duties salaries lost, and to cover business expenses. Please note that we do seek legal action, and all clients are required to pay additional fees. This does not affect your statutory rights*

​Deposits; *Our policy is that any works over £1000 will require a deposit. This is fully refundable if you choose to cancel the works (please refer to our cancellations and delays section).  We ask for an upfront 20% deposit be paid. The deposit approves the business to proceed with the job and instruct the supply chain to progress orders. The client has a legal right  to change their mind and cancel the project until materials have been ordered. Should materials have been ordered, the client will be liable for paying the cost of materials. If the materials are not required by the client, then the client will be liable for the collection charge, restocking charge and an admin charge of £70 will be required.

​Cancelations & Delays; *The Client must inform Fence N Fix in writing making them aware of any cancellations or delays to the project within seven working days of agreed start date, Otherwise the client is liable for charges.  Should the cancellation or delay be within seven working days of the project start date, additional fees will apply. This is to cover any business costs and losses that have been incurred as a result of managing the project.  

​Limited access to site; *Should the access to site be restricted in any way due to the clients’ neglect, or inappropriate behaviour, the client will be charged for all business losses*

​Animals and Pets; *It is expected that the client undertakes visual inspections of the site prior to the project starting. Any animal waste, toys, shelters or any areas the animal uses must be cleared or removed. The client is also responsible for pest control in infestations that may impede on the project (please refer to our cancellation and delays section) The Client will be Liable for any business loss *

​Complaints; *We ask that you forward any complaint in writing and allow Fence N Fix the opportunity to resolve any disputes accordingly. We will investigate all complaints within 40 days, and put our findings into writing, with any resolution. We acknowledge that Social media and bad reviews have become a way to push a resolution forward; however such actions can damage a business and can be seen as unnecessary as we have a complaints process. All damages to the business will be actioned via court proceedings, where the client is liable for all business losses*

​Quotations & estimates; *We undertake quotations via the information we have at the time. This may be information provided to us by a client or a representative of the client via email, text, WhatsApp or social media or by telephone. Where a site inspection is required, we will undertake a visual assessment of the area, and advise on what is seen. the business relies on the information that the client provides to us under CDM regulations and a price a price is provided to our client based on this information we have. Please be aware that the cost may increase should there be anything unforeseen (please refer to the section The Unforeseeable for more information)* 

​​The Unforeseeable; *It is the responsibility of the client to make Fence N Fix aware in writing of anything unforeseen. For example this could be pipes & cables old fence stumps and hidden waste, old tree stumps and large roots.  we should be made aware prior to the quote being accepted, should this not be the case, the client will have another chance to raise this when agreeing a date for the project to start, a third chance will be when the project starts. Should any pipes or cables be found, this could result in additional changes and impact on the materials used, boundary lines, installations and their guarantee, please review Cancelations & Delays section. Any damages made to client pipes and cables that the company were not made aware of are client responsibility.  Any delays to the project for this reason will be subject to additional charges which the client will be chargeable. Fence N Fix have offered this quotation to the client with the lowest price possible, because of this, fence N Fix have priced the project as seen only. This means that no excavations have been made to any of the sub soils, and the price quoted was made according to a visual inspection. Anything found in the project Zone, that differs to what can be seen from initial site visit, will result in additional charges being made, unless the client informs Fence N Fix in writing prior to the start of the project.  Examples are hidden Paths, Tree roots, metal objects, pipes, cables, concrete, old fence posts, Bricks and plastics. Fence N Fix will price all sub soil diggings to be of natural materials such as clay, sand, chalk and flint. Any delays to the project for unnatural materials found in the soil will be subject to additional charges to the client*

​Waste; *On smaller projects we may provide a separate cost to remove waste. This is because a lot of customers choose to remove this waste themselves.  Waste removed from site by Fence N Fix will have a minimum charge of £70. All waste is measured in weight and/or volume and will be priced accordingly. Fence N Fix hold a waste carriers licence, which can be reviewed online, or in person. We may use a third party to remove waste. The client is fully responsible for all waste materials when onsite and once removed*

​Deliveries; *Materials may be delivered to site via a third party. These materials will need to be checked by the customer. The customer is responsible for all materials delivered to site. The delivery will come with a delivery note, which must be returned to Fence N Fix. A copy of this should be made by the client. On occasions, Fence n Fix will collect materials themselves. These materials are covered by the business*